Responsive: For corporate housing companies, what does that mean?
An incident recently happened at Manilow Suites that would best describe our definition of the word, “Responsive.”
It was Saturday morning just a couple weeks ago when the Manilow Suites telephone started ringing. The frantic calls came from the Grand Plaza building in Chicago.
A massive leak emanating from the 17th floor was flooding the tier six apartments all the way down to the ninth floor!
Someone turned on their bath faucet at 3 a.m. and fell asleep!
Manilow Suites had three apartments in the flood path and all were occupied.
Literally, within 15 minutes of the calls, Manilow Suites staff members were in the building. One of the apartments was badly damaged and our guest was quickly transferred to a vacant apartment within the building. The staff stayed late into the day until all three guests were comfortable in clean, dry apartments.
That is the Manilow Suites definition of Responsive.