The Consistency in Corporate Housing
In any business, from short-term housing to the local restaurant, consistency in quality and service can make or break you.
McDonalds best exemplifies the ultimate in consistency. When I was a flight attendant, I visited McDonalds in so many countries, from Paris to Beijing and Tokyo. They were all the same: clean, with gracious service and the same quality of food. No matter where I travel, my milk shakes always have a cherry on top of the whip cream. That is not true at Steak & Shake.
McDonalds always develops new offerings and is constantly updating their stores.
In my opinion, they know what to do to maintain the best company, and they never stagnate.
I have made sure that Manilow Suites follows in the same direction. Our apartments are always updated and maintained by our own staff. We spend time finding the best of everything from bathroom tissue to comfortable chairs. We are the only corporate housing company that provides something as simple as salt and pepper.
Yes, just like McDonalds, everything must be scrutinized and revisited.
If a member of the Manilow staff is not extraordinary, they will shortly take their talents elsewhere.